Nuts For You — Return & Refund Policy

(Cape Town, South Africa)

At Nuts For You, we take pride in offering fresh, high‑quality nuts, dried fruit, and snack products. Because our items are food products, certain return conditions apply to ensure safety and hygiene for all customers.

1. Returns & Exchanges

Due to the perishable nature of our products, we can only accept returns or exchanges if:

• The wrong item was delivered

• The product arrived damaged

• The product was expired or compromised on arrival

• There was an error on our side with packing or fulfilment

To qualify for a return or exchange, the item must be:

• Unopened

• In its original packaging

• Reported within 48 hours of delivery

We cannot accept returns for opened, partially consumed, or tampered products.

2. Refunds

Refunds are issued in the following cases:

• You received the incorrect product

• Your order arrived damaged

• Your order could not be fulfilled due to stock issues

• A verified quality issue was reported within 48 hours

Refunds are processed to your original payment method within 3–7 business days after approval.

3. Non‑Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened food products

• Sale or promotional items

• Custom gift packs or personalised orders

• Bulk orders prepared specifically for you

4. Order Cancellations

Orders may be cancelled before dispatch. Once your order has been packed or shipped, cancellation is no longer possible.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours with:

• Your order number

• A clear photo of the product

• A brief description of the issue

We will replace the item or issue a refund depending on the situation.

6. How to Contact Us

For returns, refunds, or order issues, please reach out:

Email: taariq@nutsforyou.co.za

WhatsApp: 062 531 4563

Website: www.nutsforyou.co.za

Our team will respond as quickly as possible to assist you.